SLA and Guarantees
Our quality and availability commitments for your services
- Guaranteed service availability
- 99.9%
- Average response time
- 30 min
- Technical support available
- 24/7
- Military-grade security
- Enterprise Grade
Service Levels
Standard
99.5% Uptime
- Email support (24h)
- Daily backups
- SSL included
- Basic monitoring
Popular
Professional
99.9% Uptime
- 24/7 phone and email support
- Backups every 4 hours
- SSL + DDoS Protection
- Advanced monitoring
- Monthly reports
Enterprise
99.99% Uptime
- Dedicated 24/7/365 support
- Real-time backups
- SSL + DDoS + Advanced Firewall
- Premium monitoring + alerts
- Custom SLA
- Dedicated account manager
Our Guarantees
Data Protection
Your data is encrypted and secured in compliance with GDPR and PCI-DSS standards
Automatic Backups
Automatic daily backups with 30-day retention and restore option
Expert Support
Certified expert team available 24/7 to resolve your issues quickly
Incident Response
Incident response procedure with guaranteed response time under 1 hour